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Faq's
FREQUENTLY ASKED QUESTIONS
  • Do the shipping charges vary from country to country?
    Yes, for some products, they vary from country to country.
  • Is the shipping charge calculated on the weight of the package?
    The shipping charges are calculated on the number of products in your order.
  • Can I track the package once you ship it from India?
    Yes, you would receive an email with the Airway Bill number of the courier once it is shipped. You would be able to track it with the respective courier.
  • What are your shipping charges for deliveries inside India?
    Delivery inside India is free of cost in most cases, however, if there is a change it will be notified to you.
  • Can you deliver to any country in the world?
    Yes, we deliver to almost all countries in the world.
  • What is the procedure to return a product, If I don't like it?"
    Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.
  • I bought a saree with a blouse stitched, Can I return it or exchange it?"
    Returns would not be accepted for custom made/stitched clothing, including for sarees where the blouse is stitched, falls and Pico are applied, readymade stitched sarees or sarees stitched with custom blouse. However we would accept returns if there are any faults from our end.
  • Will I get a full refund if I return the product?
    The value of refund varies from one case to another. It would be at the sole discretion of the management.
  • Are there any charges for refunds, if I return an item?"
    There is an admin credit card commission cost of 10 percentage of the final order value.Only the cost price of the product will be refunded excepting the charges customs duties, shipping charges or taxes,if applicable or paid by you at time of receiving the goods.
  • Can I pay using my Debit card?
    Yes, We accept all major debit cards
  • How do I know that you have received my payments?
    You would receive an email confirmation that we have received your payments along with an order number.
  • I have transferred money to the Western Union, what do I do next?"
    Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order, once we receive the payments from Western Union
  • My card has declined, What should I do?"
    Please recheck if you have given your card details correctly. If so, please contact your banks and explain to them that you are trying to purchase from an online store. Your banks might block your cards for security issues.
  • Can I pay using 2 different cards for one order?
    It’s not possible to pay using 2 cards for one order.
  • How to measure?
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